THE EFFECT OF BUREAUCRATIC REFORM TO THE QUALITY OF PUBLIC SERVICES IN THE POPULATION AND CIVIL REGISTRATION OF SIKKA DISTRICT

Authors

  • Yoseph Darius purnama Rangga Universitas Nusa Nipa Maumere, Indonesia
  • Antonius Philipus Kurniawan Gheta

DOI:

https://doi.org/10.29040/ijebar.v4i02.1000

Abstract

This study aims to determine whether bureaucratic reform has an influence on the quality of public services in the Population and Civil Registry Office of SIKKA Regency. This research is a descriptive study with a quantitative approach. The sample in this study amounted to 33 people consisting of 4 officials including the head of the Office and 29 employees who work in the Office of Population and Civil Registry of Sikka Regency. The data collection techniques in this study used interview techniques, questionnaires and documentation. The results of this study indicate that the bureaucratic reform variable influences the quality of public services in the Office of Population and Civil Registry of Sikka Regency by 32.8%. Keywords: bureaucratic reform, quality of public services.

References

Reference

Arikunto, 1996, prosedur penelitian, Rineka Cipta, Jakarta.

Goetsch, David. L, Staanley B.Davis, 2001, Quality Management, Introduction to Total Quality Management for Production, processing, and services, New Jersey: Prentice Hall.

Ghozali, Imam. 2005. Aplikasi Analisis Multivariate dengan SPSS. Semarang: Badan Penerbit UNDIP.

Moenir, H.AS, 2008. Manajemen Pelayanan Umum Di Indonesia, Bumi Aksara. Jakarta

Pasolong, Harbani.2008. Teori Administrasi Publik,Alfabeta, Bandung.

Supomo dan Indriantoro, 2002, Metodologi Penelitian Bisnis, Cetakan Kedua, Yogyakara; Penerbit BFEE UGM.

Sugiyono, 2010. Metode Penelitian Pendidikan Pendekatan Kuantitatif, kualitatif, dan R&D.

www.menpan.go.id

www.djenjen kemenkumham.go.id

Downloads

Published

2020-06-23

How to Cite

Rangga, Y. D. purnama, & Kurniawan Gheta, A. P. (2020). THE EFFECT OF BUREAUCRATIC REFORM TO THE QUALITY OF PUBLIC SERVICES IN THE POPULATION AND CIVIL REGISTRATION OF SIKKA DISTRICT. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(02). https://doi.org/10.29040/ijebar.v4i02.1000

Issue

Vol. 4 No. 02 (2020): IJEBAR, VOL. 04 ISSUE 02, JUNE 2020

Section

Articles

Citation Check

License

Authors who publish with IJEBAR agree to the following terms: Authors retain copyright and grant the IJEBAR right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share (copy and redistribute the material in any medium or format) and adapt (remix, transform, and build upon the material) the work for any purpose, even commercially with an acknowledgement of the work's authorship and initial publication in IJEBAR. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in IJEBAR. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).