Arti Pandey, Saifon Chairungruang


Employees’ job satisfaction would lead to more productive working environment in organizations. This study aims to examine the effects of employee’s perception of organizational and supervisor supports as well as coworkers’ interpersonal helping behavior on job satisfaction. The survey is collected data from a total of 50 employees, who works in both private and public organizations in Bangkok, Thailand. The findings show that perceived organizational support, perceived supervisor support and coworkers’ interpersonal helping behavior have positive relationship with employee’s job satisfaction. The suggestions are that, the organizations should keep the employees’ satisfaction level by giving more feedback and reaction on their work apart from organizational support from supervisors. The supervisors also need to coach and help the subordinates in order to achieve their performance. The coworkers also play important role to their coworkers because good coworkers can create a good working environment. The coworkers need to help the coworkers who are still new in their roles, as well as can help when their coworkers suffer from job stress. Organizations should also inform all supervisors to support, coach and giving feedback on their subordinates’ work in order to reduce their job stress and increase job satisfaction.

Full Text:



Al Sabei, S. D., Labrague, L. J., Miner Ross, A., Karkada, S., Albashayreh, A., Al Masroori, F., & Al Hashmi, N. (2020). Nursing Work Environment, Turnover Intention, Job Burnout, and Quality of Care: The Moderating Role of Job Satisfaction. Journal of Nursing Scholarship, 52, 95-104.

Arasli, H., & Arici, H. E. (2019). Perceived supervisor support cure: Why and how to retain and reengage seasonal employees for the next season. Journal of East European Management Studies, 24(1), 61-88.

Attiq, S., Wahid, S., Javaid, N., Kanwal, M., & Shah, H. J. (2017). The Impact of Employees’ Core Self-Evaluation Personality Trait, Management Support, Co-worker Support on Job Satisfaction, and Innovative Work Behaviour. Pakistan Journal of Psychological Research, 32(1), 1-14.

Behson, S. J. (2005). The Relative Contribution of Formal and Informal Organizational Work-Family Support. Journal of Vocational Behavior, 66(3), 487-500.

Caesens, G., Stinglhamber, F., Demoulin, S., De Wilde, M., & Mierop, A. (2019). Perceived organizational support and workplace conflict: The mediating role of failure-related trust. Frontiers in Psychology, Jan 9(9), 2704.

Cammann. (1983). Assessing organizational change: A guide to methods, measures, and practices. New York: Wiley.

Chae, H., Park, J., & Choi, J. N. (2019). Two facets of conscientiousness and the knowledge sharing dilemmas in the workplace: Contrasting moderating functions of supervisor support and coworker support. Journal of Organizational behavior, 40(4), 387-399.

Chen, X., Ran, L., Zhang, Y., Yang, J., Yao, H., Zhu, S., & Tan, X. (2019). Moderating role of job satisfaction on turnover intention and burnout among workers in primary care institutions: a cross-sectional study. BMC public health, 19(1), 1526.

Cropanzano, R., Anthony, E. L., Daniels, S. R., & Hall, A. V. (2017). Social exchange theory: A critical review with theoretical remedies. Academy of Management Annals, 11(1), 479-516.

Cross, C., & Dundon, T. (2019). Social exchange theory, employment relations and human resource management. In Elgar Introduction to Theories of Human Resources and Employment Relations: Edward Elgar Publishing.

Eisenberger, R., Huntington, R., Hutchinson, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.

Eva, N., Newman, A., Miao, Q., Wang, D., & Cooper, B. (2020). Antecedents of duty orientation and follower work behavior: The interactive effects of perceived organizational support and ethical leadership. Journal of Business Ethics, 161(3), 627-639.

Giauque, D., Anderfuhren-Biget, S., & Varone, F. (2019). Stress and turnover intents in international organizations: social support and work–life balance as resources. The International Journal of Human Resource Management, 30(5), 879-901.

Gordon, S., Adler, H., Day, J., & Sydnor, S. (2019a). Perceived supervisor support: A study of select-service hotel employees. Journal of hospitality and Tourism Management, 1(38), 82-90.

Gordon, S., Adler, H., Day, J., & Sydnor, S. (2019b). Perceived supervisor support: A study of select-service hotel employees. Journal of hospitality and Tourism Management, Mar. 1(38), 82-90.

Kerdpitak, C., & Jermsittiparsert, K. (2020). The Influence of Organizational Culture, Employee Commitment and Organization Citizen Behaviour on the HRM Practices: Mediating Role of Perceived Organization Support. Systematic Reviews in Pharmacy, 11(1), 407-415.

Lin, J. T., Chen, P. C., Su, C. Y., & Chao, C. M. (2019). Behavioral intention to undertake health examinations: Transaction cost theory and social exchange theory. International Journal of Organizational Innovation, 11(4), 100-112.

Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of Industrial and Organizatioanal Psychology Chicageo: IL: Rand McNally.

Mathieu, M., Eschleman, K. J., & Cheng, D. (2019). Meta-analytic and multiwave comparison of emotional support and instrumental support in the workplace. Journal of occupational health psychology, 24(3), 387.

Mérida‐López, S., Extremera, N., Quintana‐Orts, C., & Rey, L. (2019). In pursuit of job satisfaction and happiness: Testing the interactive contribution of emotion‐regulation ability and workplace social support. Scandinavian journal of psychology

(1), 59-66.

Mira, M., Choong, Y., & Thim, C. (2019). The effect of HRM practices and employees’ job satisfaction on employee performance. Management Science Letters, 9(6), 771-786.

Moorman, C., & Day, G. S. (2016). Organizing for marketing excellence. Journal of Marketing, 80(6), 6-35.

Richards, K. A. R., Wilson, W. J., Holland, S. K., & Haegele, J. A. (2019). The Relationships Among Perceived Organization Support, Resilience, Perceived Mattering, Emotional Exhaustion, and Job Satisfaction in Adapted Physical Educators. . Adapted Physical Activity Quarterly, 1(2019), 1-22.

Self, T. T., Gordon, S., & Ghosh, A. (2020). Increasing Management Retention: The Mediating Role of Organizational Embeddedness on Coworker Support and Turnover Intention. International Journal of Hospitality & Tourism Administration, 2020(Jan.24), 1-19.

Singhapakdi, A., Lee, D. J., Sirgy, M. J., Roh, H., Senasu, K., & Grace, B. Y. (2019). Effects of perceived organizational CSR value and employee moral identity on job satisfaction: a study of business organizations in Thailand. Asian Journal of Business Ethics, 8(1), 53-72.

Straub, C., Vinkenburg, C. J., Van Kleef, M., & Hofmans, J. (2018). Effective HR implementation: the impact of supervisor support for policy use on employee perceptions and attitudes. The International Journal of Human Resource Management, 29(22), 3115-3135.

Talukder, A. K. M., Vickers, M., & Khan, A. (2018). Supervisor support and work-life balance. Personnel Review, 47(3), 727-744.

Tangprasertkij, R. (2002) A study of job satisfaction of hotel employees in Bangkok, Assumption University.

Yang, X. (2019). Social influence or personal attitudes? Understanding users’ social network sites continuance intention. Kybernetes, 48(3), 424-437.


  • There are currently no refbacks.