THE EFFECT OF OCCUPATIONAL STRESS AND HYGIENE FACTORS ON THE TURNOVER INTENTION WITH JOB SATISFACTION AS A MEDIATING VARIABLE OF WAITSTAFF IN JAKARTA AND SYDNEY

Authors

  • Jayson Alexander Kusuma Universitas Ciputra, Indonesia
  • Gracia Ongkowijoyo Universitas Ciputra, Indonesia
  • Kartikasari Gunawan Universitas Ciputra, Indonesia

DOI:

https://doi.org/10.29040/ijebar.v10i2.19907

Abstract

Businesses in Indonesia and Australia continue to struggle with the high employee turnover in the Hospitality & Accommodation and Food Services industries, especially among waitstaff, a workforce that is often underappreciated but has significant economic value. This study examines the impact of occupational stress and hygiene factors on turnover intention, with job satisfaction as a mediating variable, among 219 waitstaff in Jakarta and Sydney. Using a quantitative approach with the Partial Least Squares Structural Equation Modeling (PLS-SEM), the results of this study show that hygiene factors significantly and negatively influence turnover intention, and significantly and positively affect job satisfaction in both cities. Occupational stress was eliminated from the model due to insufficient valid indicators, and job satisfaction did not significantly mediate any relationship. These findings emphasize hygiene factors as the key factor for reducing waitstaff turnover in both cities.

Downloads

Published

2026-06-21

How to Cite

Kusuma, J. A., Ongkowijoyo, G., & Gunawan, K. (2026). THE EFFECT OF OCCUPATIONAL STRESS AND HYGIENE FACTORS ON THE TURNOVER INTENTION WITH JOB SATISFACTION AS A MEDIATING VARIABLE OF WAITSTAFF IN JAKARTA AND SYDNEY. International Journal of Economics, Business and Accounting Research (IJEBAR), 10(2). https://doi.org/10.29040/ijebar.v10i2.19907

Issue

Vol. 10 No. 2 (2026): IJEBAR: Vol. 10, Issue 2, June 2026

Section

Articles

Citation Check

License

Authors who publish with IJEBAR agree to the following terms: Authors retain copyright and grant the IJEBAR right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share (copy and redistribute the material in any medium or format) and adapt (remix, transform, and build upon the material) the work for any purpose, even commercially with an acknowledgement of the work's authorship and initial publication in IJEBAR. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in IJEBAR. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).