Yang HangHun, Supot Rattanapun


Human Resource Management (HRM) determines success. HRM improves output and affects corporate success. HRM aids companies in policymaking. These policies govern staff performance. HRM handles employee relations. HRM improves office culture. The culture values goal-setting and teamwork. And affects business. HRM resources, incentives, and support boost performance, employee happiness, and goals. Singapore has good HR. Singapore's HRM rewards top achievers. Government competency-based training and development initiatives help workers flourish. Government programs keep employees: performance-based pay, flexible work, and international recruitment. Employment Permit and Professionals/Technical People/Skilled Worker Schemes attract and retain skilled overseas workers. These programs have educated and inspired Singaporeans. The economy is growing and competitive. HRM strategies are primarily responsible. This study examines HRM and organizational performance. This research explore how recruitment, training, employee relations, and rewards & incentives effect company success. Explore HRM's effects on employee engagement, productivity, and profitability. This research also showed how successful HRM strategies can boost company performance. Singapore Marina Bay Sands Hotel was interviewed. Interviews covered hiring, training, employee relations, and incentives. Moreover, the interviews showed these activities affected hotel performance, including employee engagement and productivity. Finally, the interviews revealed HRM strategies that increase performance.

Full Text:



Abdeldayem, M. M., & Aldulaimi, S. H. (2020). Trends and opportunities of artificial intelligence in human resource management: Aspirations for public sector in Bahrain. International Journal of Scientific and Technology Research, 9(1), 3867-3871.

Aldawood, H., & Skinner, G. (2019). Reviewing cyber security social engineering training and awareness programs—Pitfalls and ongoing issues. Future Internet, 11(3), 73.

Anwar, G., & Abdullah, N. N. (2021). The impact of Human resource management practice on Organizational performance. International Journal of Engineering, Business, and Management (IJEBM), 5.

Azungah, T., Hutchings, K., & Michailova, S. (2020). Ethnocentric HRM practices: evidence from Western MNEs in Ghana. International Journal of Emerging Markets.

Bush, J. T. (2020). Win-Win-Lose? Sustainable HRM and the promotion of unsustainable employee outcomes. Human Resource Management Review, 30(3), 100676.

Caligiuri, P., De Cieri, H., Minbaeva, D., Verbeke, A., & Zimmermann, A. (2020). International HRM insights for navigating the COVID-19 pandemic: Implications for future research and practice. Journal of international business studies, 51(5), 697-713.

Carnevale, J. B., & Hatak, I. (2020). Employee adjustment and well-being in the era of COVID-19: Implications for human resource management. Journal of Business Research, 116, 183-187.

Charles Rajesh Kumar, J., Vinod Kumar, D., Baskar, D., Mary Arunsi, B., Jenova, R., & Majid, M. A. (2021). Offshore wind energy status, challenges, opportunities, environmental impacts, occupational health, and safety management in India. Energy & Environment, 32(4), 565-603.

Cheng, M. M., & Hackett, R. D. (2021). A critical review of algorithms in HRM: Definition, theory, and practice. Human Resource Management Review, 31(1), 100698.

Dachner, A. M., Ellingson, J. E., Noe, R. A., & Saxton, B. M. (2021). The future of employee development. Human Resource Management Review, 31(2), 100732.

Gruden, C., Ištoka Otković, I., & Šraml, M. (2021). Safety analysis of young pedestrian behavior at signalized intersections: An eye-tracking study. Sustainability, 13(8), 4419.

Hamadamin, H. H., & Atan, T. (2019). The impact of strategic human resource management practices on competitive advantage sustainability: The mediation of human capital development and employee commitment. Sustainability, 11(20), 5782.

Handani, N. D., Williady, A., & Kim, H. S. (2022). An analysis of customer textual reviews and satisfaction at luxury hotels in Singapore’s Marina Bay area (SG-Clean-Certified Hotels). Sustainability, 14(15), 9382.

Harney, B., & Alkhalaf, H. (2021). A quarter‐century review of HRM in small and medium‐sized enterprises: Capturing what we know, exploring where we need to go. Human Resource Management, 60(1), 5-29.

He, J., Morrison, A. M., & Zhang, H. (2019). Improving millennial employee well-being and task performance in the hospitality industry: The interactive effects of HRM and responsible leadership. Sustainability, 11(16), 4410.

Helmold, M., & Samara, W. (2019). Progress in performance management: Industry insights and case studies on principles, application tools, and practice. Springer.

Husband, G. (2020). Ethical data collection and recognizing the impact of semi-structured interviews on research respondents. Education Sciences, 10(8), 206.

Jasim, S. S. (2020). Impact of human resource management practices on enhancing organizational performance. Calitatea, 21(174), 28-34.

Kalu, M. E. (2019). Using emphasis-purposeful sampling-phenomenon of interest–context (EPPiC) framework to reflect on two qualitative research designs and questions: A reflective process. The Qualitative Report, 24(10), 2524-2535.

Lesort, T., Lomonaco, V., Stoian, A., Maltoni, D., Filliat, D., & Díaz-Rodríguez, N. (2020). Continual learning for robotics: Definition, framework, learning strategies, opportunities and challenges. Information Fusion, 58, 52-68.

Lindgren, B. M., Lundman, B., & Graneheim, U. H. (2020). Abstraction and interpretation during the qualitative content analysis process. International Journal of Nursing Studies, 108, 103632.

Lubin, J. (2019). The Evolution of the SkyPark Since the Marina Bay Sands. International Journal of High-Rise Buildings, 8(1), 19-27.

Majid, M. A. (2020). Renewable energy for sustainable development in India: current status, future prospects, challenges, employment, and investment opportunities. Energy, Sustainability and Society, 10(1), 1-36.

Mun, S. G., Woo, L., & Seo, K. (2020). Importance of F&B operation in luxury hotels: the case of Asia versus the US. International Journal of Contemporary Hospitality Management.

Navalta, J. W., Stone, W. J., & Lyons, S. (2019). Ethical issues relating to scientific discovery in exercise science. International Journal of Exercise Science, 12(1), 1.

Niati, D. R., Siregar, Z. M. E., & Prayoga, Y. (2021). The effect of training on work performance and career development: the role of motivation as intervening variable. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 4(2), 2385-2393.

Ozkeser, B. (2019). Impact of training on employee motivation in human resources management. Procedia Computer Science, 158, 802-810.

Paais, M., & Pattiruhu, J. R. (2020). Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. The Journal of Asian Finance, Economics, and Business, 7(8), 577-588.

Pham, H. (2020). Impact of human resource management practices on enterprises' competitive advantages and business performance: Evidence from telecommunication industry. Management Science Letters, 10(4), 721-732.

Pham, N. T., Thanh, T. V., Tučková, Z., & Thuy, V. T. N. (2020). The role of green human resource management in driving hotel’s environmental performance: Interaction and mediation analysis. International Journal of Hospitality Management, 88, 102392.

Rashid, Y., Rashid, A., Warraich, M. A., Sabir, S. S., & Waseem, A. (2019). Case study method: A step-by-step guide for business researchers. International Journal of Qualitative Methods, 18, 1609406919862424.

Rutakumwa, R., Mugisha, J. O., Bernays, S., Kabunga, E., Tumwekwase, G., Mbonye, M., & Seeley, J. (2020). Conducting in-depth interviews with and without voice recorders: a comparative analysis. Qualitative Research, 20(5), 565-581.

Simoni, J. M., Beima-Sofie, K., Amico, K. R., Hosek, S. G., Johnson, M. O., & Mensch, B. S. (2019). Debrief reports to expedite the impact of qualitative research: do they accurately capture data from in-depth interviews?. AIDS and Behavior, 23(8), 2185-2189.

Taouab, O., & Issor, Z. (2019). Firm performance: Definition and measurement models. European Scientific Journal, 15(1), 93-106.

Thathsara, A. D. S., & Sutha, J. (2021). Investigating the influence of e-hrm practices on organizational performance: The mediating role of organizational agility (with special reference to financial institution). International Journal of Engineering and Management Research (IJEMR), 11(1), 1-8.

Woo, J. J. (2020). Policy Capacity and Singapore’s Response to the COVID-19 Pandemic. Policy and Society, 39(3), 345-362.

Yusliza, M. Y., Norazmi, N. A., Jabbour, C. J. C., Fernando, Y., Fawehinmi, O., & Seles, B. M. R. P. (2019). Top management commitment, corporate social responsibility, and green human resource management: A Malaysian study. Benchmarking: An International Journal.

Zhao, H., & Zhou, Q. (2021). Socially responsible human resource management and hotel employee organizational citizenship behavior for the environment: A social cognitive perspective. International Journal of Hospitality Management, 95, 102749.


  • There are currently no refbacks.