ISTIATIN, Istiatin; MARWATI, Fithri. CREATING CUSTOMER RETENTION THROUGH FACILITIES, COMPLAINT HANDLING, TRUST, COMPANY IMAGE AND CUSTOMER INCENTIVES AT BMT AMANAH UMMAH KARTASURA, SUKOHARJO. International Journal of Economics, Business and Accounting Research (IJEBAR), [S. l.], v. 5, n. 1, p. 316–330, 2021. DOI: 10.29040/ijebar.v5i1.1921. Disponível em: https://jurnal.stie-aas.ac.id/index.php/IJEBAR/article/view/1921. Acesso em: 11 jul. 2025.