Istiatin I, Marwati F. CREATING CUSTOMER RETENTION THROUGH FACILITIES, COMPLAINT HANDLING, TRUST, COMPANY IMAGE AND CUSTOMER INCENTIVES AT BMT AMANAH UMMAH KARTASURA, SUKOHARJO. IJEBAR [Internet]. 2021 Jan. 31 [cited 2025 Jul. 11];5(1):316-30. Available from: https://jurnal.stie-aas.ac.id/index.php/IJEBAR/article/view/1921