SIYAMTO, Yudi. KUALITAS PELAYANAN BANK DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN CUSTOMER SATISFACTION INDEX (CSI) TERHADAP KEPUASAN NASABAH. Jurnal Ilmiah Ekonomi Islam, [S. l.], v. 3, n. 01, p. 63–76, 2017. DOI: 10.29040/jiei.v3i01.100. Disponível em: https://jurnal.stie-aas.ac.id/index.php/jei/article/view/100. Acesso em: 18 jul. 2025.