The Effect Of Techno-Stressors On Work Life Balance With Self-Efficacy Moderation And Emotional Exhaustion Mediation On Digital Transformation Study at PERUMDA Air Minum Tirta Sewakadarma

Theresa Ventyana Yulia Putri, Ni Putu Tanya Aprillia Rahayu Putri, Sekar Wulan Prasetyaningtyas

Abstract


This study aims to analyze the effect of Techno-Stressors on work life balance, the effect of Techno-Stressors on work life balance through Self-efficacy as a moderating variable and the effect of Emotional Exhaustion is able to mediate Self-efficacy which moderates the effect of Techno-Stressors on Work life balance of Employees on Digital Transformation PERUMDA Air Minum Tirta Sewakadarma. This type of research is explanatory quantitative. The research subjects were employees of PERUMDA Tirta Sewakadarma Drinking Water in Denpasar City consisting of technical experts and administrative and financial experts who experienced pre- and post-digital transformation. The population is all employees of PERUMDA Tirta Sewakadarma Drinking Water, totaling 312 people. The research sample amounted to 100 people after rounding. Data collection methods are interviews and questionnaires. This study uses Partial Least Square Structural Equation Modeling (PLS-SEM) analysis. The results show that Techno-Stressors have a significant effect on work life balance, Self-efficacy has no effect in moderating Techno-Stressors on work life balance, and Emotional Exhaustion has a significant effect in mediating the effect of Techno-Stressors on employee work life balance on digital transformation at PERUMDA Air Minum Tirta Sewakadarma.

Full Text:

PDF

References


Atanasoff, L., & Venable, M. A. (2017). Techno-Stressors: Implications for Adults in the Workforce. Career Development Quarterly, 65(4), 326–338. https://doi.org/10.1002/cdq.12111

Carlotto, M. S., Wendt, G. W., & Jones, A. P. (2017). Techno-Stressors, Career Commitment, Satisfaction with Life, and Work-Family Interaction Among Workers in Information and Communication Technologies. Actualidades en Psicología, 31(122), 91. https://doi.org/10.15517/ap.v31i122.22729

Dragano, N., & Lunau, T. (2020). Techno-Stressors at work and mental health: concepts and research results. Current opinion in psychiatry, 33(4), 407–413. https://doi.org/10.1097/YCO.0000000000000613

Fitzgerald, M., Kruschwitz, N., Bonnet, D., & Welch, M. (2013). Embracing Digital Technology: A New Strategic Imperative | Capgemini Consulting Worldwide. MIT Sloan Management Review, 55(1), 1–13.

Ganapathi, I. M. D. (2016). Pengaruh Work life balance Terhadap Kepuasan Kerja Karyawan (Studi pada PT. Bio Farma Persero). Fakultas Komunikasi dan Bisnis, Universitas Telkom, IV(1), 125–135.

Hair, J.F., Hult, G.T.M., Ringle, C.M., Sarstedt, M., Danks, N.P., Ray, S. (2021). An Introduction to Structural Equation Modeling. In: Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. Classroom Companion: Business. Springer, Cham. https://doi.org/10.1007/978-3-030-80519-7_1

Haralayya, B. (2021). Core Banking Technology and Its Top 6 Implementation Challenges. Journal of Advanced Research in Operational and Marketing Management, 4(1), 25–27.

Hardani, Andriani, H., Ustiawaty, J., Utami, E. F., Istiqomah, R. R., Fardani, R. A., Sukmana, D. J., & Auliya, N. H. (2020). Buku Metode Penelitian Kualitatif & Kuantitatif (H. Abadi (ed.); Nomor March). CV. Pustaka Ilmu Group.

Hotimah, A. (2018). Pengaruh tipe kepribadian locus of control dan self efficacy terhadap kinerja karyawan dimediasi job satisfaction pada Perushaan Daerah Air Minum (PDAM) Kota Malang (Doctoral dissertation, Universitas Islam Negeri Maulana Malik Ibrahim).

Hussein, A. S. (2015). Penelitian Bisnis dan Manajemen Menggunakan Partial Least Squares dengan SmartPLS 3.0. Universitas Brawijaya, 1, 1–19. https://doi.org/10.1023/A:1023202519395

Ibrahim, A. M., Osman, M. N., Gusau, A. L., & Vi, P. T. (2021). Correlation of Techno-Stressors Creators with Employees’ Work life balance in the Context of Journalists’ Use of Information and Communication Technology at Work: Moderating Role of Self-efficacy. International Journal of Media and Information Literacy, 6(2), 338–353. https://doi.org/10.13187/ijmil.2021.2.338

Ismail, V. Y., & Sekarsari, M. (2022). Produktivitas Remote Working : Adaptasi Karyawan Terhadap Techno-Stressors Dan Work Life Balance. Fair Value : Jurnal Ilmiah Akuntansi dan Keuangan, 5(2), 1015–1025.

Jones, M. D., Hutcheson, S., & Camba, J. D. (2021). Past, present, and future barriers to digital transformation in manufacturing: A review. Journal of Manufacturing Systems, 60(March), 936–948. https://doi.org/10.1016/j.jmsy.2021.03.006

Kim, D. G., & Lee, C. W. (2021). Exploring the roles of Self-efficacy and technical support in the relationship between techno-stress and counter-productivity. Sustainability (Switzerland), 13(8). https://doi.org/10.3390/su13084349

Kitsios, F., Giatsidis, I., & Kamariotou, M. (2021). Digital transformation and strategy in the banking sector: Evaluating the acceptance rate of e-services. Journal of Open Innovation: Technology, Market, and Complexity, 7(3). https://doi.org/10.3390/joitmc7030204

Kurniawan, A., Fahrurazi, & Rahman, E. (2020). Hubungan Persepsi Beban Kerja Dengan Stres Kerja Karyawan Pt.PERUMDA Air Minum Tirta Sewakadarma Cabang Utama Tahun 2O2O. 1–8.

La Torre, G., De Leonardis, V., & Chiappetta, M. (2020). Techno-Stressors: how does it affect the productivity and life of an individual? Results of an observational study. Public Health, 189, 60–65. https://doi.org/10.1016/j.puhe.2020.09.013

Lee, K.-H., & Hyun, S. S. (2016). An extended model of employees’ service innovation behavior in the airline industry. International Journal of Contemporary Hospitality Management.

Ma, J., Ollier-Malaterre, A., & Lu, C. qin. (2021). The impact of Techno-Stressors on work–life balance: The moderation of job Self-efficacy and the mediation of Emotional Exhaustion. Computers in Human Behavior, 122(5), 106811. https://doi.org/10.1016/j.chb.2021.106811

Maddux, E. J., & Stanley, A. M. (1986). Self-efficacy Theory in Contemporary Psychology : An Overviwe. Journal of Socis; and Clinical Psychology, 4, 249–255.

Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: recent research and its implications for psychiatry. World psychiatry, 15(2), 103-111. https://doi.org/10.1002/wps.20311

Matt, C., Hess, T., & Benlian, A. (2015). Digital Transformation Strategies. Business and Information Systems Engineering, 57(5), 339–343. https://doi.org/10.1007/s12599-015-0401-5

Murray, E. L., & Rotis, H. (2017). Work life balance: An Exploration of the Role of Employee Assistance Programs. Journal of Employee Assistance, 47(3), 10-13.

Raišienė, A. G., & Jonušauskas, S. (2017). SILENT ISSUES OF ICT ERA: IMPACT OF TECHNO-STRESS TO THE WORK AND LIFE BALANCE OF EMPLOYEES. Measurement, 4(4), 454–470.

Rerung, R. R. (2018). E-Commerce, Menciptakan Daya Saing Melalui Teknologi Informasi. CV Budi Utama.

Saim, M. A. S., Wan Rashid, W. E., & Ma’on, S. N. (2021). The Relationship Between Techno-Stressors Creator and Work life balance at Selected Private Sector in Selangor. International Journal of Academic Research in Business and Social Sciences, 11(6). https://doi.org/10.6007/ijarbss/v11-i6/10389

Saim, N. N., Yusoff, W. F. W., Yusof, N. F., & Zainudin, N. N. (2021). Technostress and Work life balance Among Employees in Malaysia: The Moderating Role of Social Support. International Journal of Innovation, Creativity and Change, 14(1), 529-542.

Salazar-Concha, C., Ficapal-Cusí, P., Boada-Grau, J., & Camacho, L. J. (2021). Analyzing the evolution of Techno-Stressors: A science mapping approach. Heliyon, 7(4), e06726. https://doi.org/10.1016/j.heliyon.2021.e06726

Saleem, F., Malik, M. I., Qureshi, S. S., Farid, M. F., & Qamar, S. (2021). Techno-Stressors and Employee Performance Nexus During COVID-19: Training and Creative Self-efficacy as Moderators. Frontiers in Psychology, 12(October), 1–16. https://doi.org/10.3389/fpsyg.2021.595119

Sekaran, U., & Bougie, R. (2017). Metode Penelitian untuk Bisnis: Pendekatan Pengembangan-Keahlian, Edisi 6. Jakarta Selatan: Salemba Empat.

Syahza, A. (2021). Metodologi Penelitian Edisi Revisi Tahun 2021 (Nomor September). UR Press Pekanbaru.

Tarafdar, M., Cooper, C. L., & Stich, J. F. (2019). The Techno-Stressors trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169

Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2017). The impact of Techno-Stressors on role stress and productivity. Journal of Management Information Systems, 24(1), 301–328. https://doi.org/10.2753/MIS0742-1222240109

Trenerry, B., Chng, S., Wang, Y., Suhaila, Z. S., Lim, S. S., Lu, H. Y., & Oh, P. H. (2021). Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors. Frontiers in Psychology, 12(March), 1–24. https://doi.org/10.3389/fpsyg.2021.620766

Winasis, S., Djumarno, Riyanto, S., & Ariyanto, E. (2021). The effect of transformational leadership climate on employee engagement during digital transformation in indonesian banking industry. International Journal of Data and Network Science, 5(2), 91–96. https://doi.org/10.5267/j.ijdns.2021.3.001




DOI: http://dx.doi.org/10.29040/jie.v8i1.10992

Refbacks

  • There are currently no refbacks.