PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN JAMAAH HAJI PADA KEMENTERIAN AGAMA KOTA BENGKULU

Authors

  • Juwairiah Juwairiah Universitas Islam Negeri Fatmawati Sukarno Bengkulu, Indonesia
  • Idwal Idwal
  • Faisal Muttaqin

DOI:

https://doi.org/10.29040/jie.v8i4.15267

Abstract

This research aims to determine whether there is a significant influence of total quality management on the satisfaction of Hajj pilgrims at the Ministry of Religion, Bengkulu Watuk City. To test this, the researcher used a quantitative descriptive method with a sample of 30 respondents. The data analysis technique used is simple linear regression using SPSS. From the results of the research and discussion, it was found that total quality management does not have a significant influence on the satisfaction of Hajj pilgrims from the Ministry of Religion of Bengkulu City.

References

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Published

2024-10-29

How to Cite

Juwairiah, J., Idwal, I., & Muttaqin, F. (2024). PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN JAMAAH HAJI PADA KEMENTERIAN AGAMA KOTA BENGKULU. JURNAL ILMIAH EDUNOMIKA, 8(4). https://doi.org/10.29040/jie.v8i4.15267

Issue

Vol. 8 No. 4 (2024): EDUNOMIKA

Section

Articles

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