TAZKIYA, Fildza Hashifa; DIAH PW, Ida Aryati; DAMAYANTI, Ratna. ANALISIS KUALITAS PELAYANAN, PENANGANAN KOMPLAIN DAN CITRA RUMAH SAKIT TERHADAP KEPUASAN PENGGUNA KARTU BPJS DI RUMAH SAKIT DR. OEN SURAKARTA. JURNAL ILMIAH EDUNOMIKA, [S. l.], v. 3, n. 02, 2019. DOI: 10.29040/jie.v3i02.670. Disponível em: https://jurnal.stie-aas.ac.id/index.php/jie/article/view/670. Acesso em: 27 jun. 2025.