ISTANTI, Enny. KUALITAS PELAYANAN DAN KEPUASAN MASYARAKAT PADA KINERJA PEGAWAI MENGGUNAKAN METODE ANALYSIS GAP DI KANTOR KECAMATAN SIMOKERTO SURABAYA. JURNAL ILMIAH EDUNOMIKA, [S. l.], v. 4, n. 02, 2020. DOI: 10.29040/jie.v4i02.1095. Disponível em: https://jurnal.stie-aas.ac.id/index.php/jie/article/view/1095. Acesso em: 6 aug. 2025.