Determinan Penggunaan Digital Banking Pada Generasi Milenial Muslim: Pendekatan Technology f Acceptance Model (Studi Kasus Di Kota Jayapura, Indonesia)

Authors

  • Ira Eka Pratiwi IAIN Fattahul Muluk Papua, Indonesia
  • Fachrudin Fiqri Affandy IAIN Fattahul Muluk Papua, Indonesia
  • Yuyun Rosalina IAIN Fattahul Muluk Papua, Indonesia

DOI:

https://doi.org/10.29040/jiei.v6i3.1198

Keywords:

Digital Banking, Millennial Costumers, Jayapura City, TAM

Abstract

Digital banking is a technology application developed to make customer transactions easier. Nowadays, millennials have become the market targetting of the banking sector, especially for using digital banking, since they prefer to something modern and instant. This research purposed to examine the determinants of Muslim millennial customer in adopting digital banking with the implementation of the model of technology acceptance (TAM) which includes two predictors including the perceived ease of use and perceived of usefulness. The method was a quantitative method using primary data collected by using questionnaires to 100 Muslim millennials as respondents in Jayapura City, the eastern region in Indonesia. Data collected analyzed wiith multiple liniear regressions. The results showed that both the independent variables, i.e the perceived ease of use and perceived of usefulness significantly affect the intention of Muslim millennials customers in using digital banking partially and simultaneously.

References

Aboelmaged, M. dan Gebba, T. R. (2013) “Mobile Banking Adoption: An Examination of Technology Acceptance Model and Theory of Planned Behavior,†International Journal of Business Research and Development. doi: 10.24102/ijbrd.v2i1.263.

Alam, S. S., Musa, R. dan Hassan, F. (2009) “Corporate Customers’ Adoption of Internet Banking: Case of Klang Valley Business Firm in Malaysia,†International Journal of Business and Management. doi: 10.5539/ijbm.v4n4p13.

Alexander, F. (2018) Fenomena gadget di kalangan remaja, www.Indonesia.tempo.co.

Ammar, A. dan Ahmed, E. M. (2016) “Factors influencing Sudanese microfinance intention to adopt mobile banking,†Cogent Business and Management. doi: 10.1080/23311975.2016.1154257.

Anggarani, M. dan Nurzaman, M. S. (2020) “How ’ s Prospect of Digital Banking in Indonesia ? Notes From Islamic Views , Economic Value Added for Banking Industry , and Changing Costumer Behavior,†Al Amwal: Jurnal Ekonomi dan Perbankan Syariah, 12(1), hal. 86–96. doi: 10.24235/amwal.v1i1.6202.

Ashoka, M. L. dan S., V. (2017) “Customer Acceptance of Millennial Generation Banking Services: Challenges and Prospects,†SSRN Electronic Journal. doi: 10.2139/ssrn.2929837.

Brosdahl, D. J. C. dan Carpenter, J. M. (2011) “Shopping orientations of US males: A generational cohort comparison,†Journal of Retailing and Consumer Services. doi: 10.1016/j.jretconser.2011.07.005.

Carrasco-Gallego, J. A. (2017) “Introducing economics to millennials,†International Review of Economics Education. doi: 10.1016/j.iree.2017.08.002.

Davis, F. (1989) “Perceived Usefulness, Perceived Ease Of Use, And User Accep,†MIS Quarterly.

Davis, F. D. (1989) “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology,†MIS Quarterly, 13(3), hal. 319. doi: 10.2307/249008.

Dewi, D. A. N. N. (2018) “Modul Uji Validitas dan Reliabilitas,†Researchgate.

Ghozali, I. (2011) “Aplikasi Analisis Multivariate Dengan Program IBM SPSS 19 (edisi kelima),†Aplikasi Analisis Multivariate dengan program SPSS. doi: 10.9744/jmk.10.2.pp. 124-135.

Gu, J. C., Lee, S. C. dan Suh, Y. H. (2009) “Determinants of behavioral intention to mobile banking,†Expert Systems with Applications. Elsevier Ltd, 36(9), hal. 11605–11616. doi: 10.1016/j.eswa.2009.03.024.

Hakim Suhaimi, A. I. dan Bin Abu Hassan, M. S. (2018) “Determinants of Branchless Digital Banking Acceptance Among Generation Y in Malaysia,†in 2018 IEEE Conference on e-Learning, e-Management and e-Services (IC3e). IEEE, hal. 103–108. doi: 10.1109/IC3e.2018.8632626.

Haryanto, A. T. (2019) Pengguna Internet Indonesia Didominasi Milenial, Inet.Detik.Com.

Hidayatullah, S., Waris, A. dan Devianti, R. C. (2018) “Perilaku Generasi Milenial dalam Menggunakan Aplikasi Go-Food,†JURNAL MANAJEMEN DAN KEWIRAUSAHAAN, 6(2). doi: 10.26905/jmdk.v6i2.2560.

Husnayetti, H dan Sestri, E. (2019) “KEAMANAN , KEPERCAYAAN DAN KEMUDAHAN TERHADAP MINAT MENGGUNAKAN ONLINE BANKING,†8(2).

Laksana, G. (2015) “PENGARUH PERSEPSI KEMANFAATAN, PERSEPSI KEMUDAHAN PENGGUNAAN, PERSEPSI RESIKO DAN PERSEPSI KESESUAIAN TERHADAP MINAT MENGGUNAKAN MOBILE BANKING (Studi Pada Nasabah Bank Rakyat Indonesia (BRI) Kantor Cabang Rembang, Jawa Tengah),†Jurnal Administrasi Bisnis S1 Universitas Brawijaya, 26(2), hal. 86309.

Luntungan, I. I. et al. (2014) “Strategi Pengelolaan Generasi Y di Industri Perbankan,†Jurnal Manajemen Teknologi, 13(2), hal. 219–240. doi: 10.12695/jmt.2014.13.2.7.

Marangunić, N. dan Granić, A. (2015) “Technology acceptance model: a literature review from 1986 to 2013,†Universal Access in the Information Society, 14(1), hal. 81–95. doi: 10.1007/s10209-014-0348-1.

Marlina, A. dan Bimo, W. A. (2018) “Digitalisasasi Bank Terhadap Peningkatan Pelayanan Dan Kepuasan Nasabah Bank,†INOVATOR. doi: 10.32832/inovator.v7i1.1458.

Mbama, C. I. et al. (2018) “Digital banking, customer experience and financial performance: UK bank managers’ perceptions,†Journal of Research in Interactive Marketing. doi: 10.1108/JRIM-01-2018-0026.

Megawaty, D. A. (2015) “Penerimaan Layanan Keuangan Dalam Belanja Online Berdasarkan Tingkatan Generasi,†hal. 174. Tersedia pada: http://repository.its.ac.id/72150/.

Mila Lubis. (2017) “Tren Baru Di Kalangan Pengguna Internet Di Indonesia,†Nielsen.

Nachrowi, N. dan Usman, H. (2002) “Penggunaan teknik ekonometri: pendekatan populer dan praktis dilengkapi teknik analisis dan pengolahan data dengan menggunakan paket program,†Radja Grafindo Persada. Jakarta. doi: 10.1038/oby.2007.598.

Ningtyas, M. N. (2019) “Literasi Keuangan pada Generasi Milenial,†Jurnal Ilmiah Bisnis dan Ekonomi Asia. doi: 10.32812/jibeka.v13i1.111.

Nugroho, Y. A. (2016) “THE EFFECT OF PERCEIVED EASE OF USE, PERCEIVE OF USEFULNESS, PERCEIVE RISK AND TRUST TOWARDS BEHAVIOR INTENTION IN TRANSACTION BY INTERNET,†Business and Entrepreneurial Review, 9(1), hal. 79. doi: 10.25105/ber.v9i1.26.

Priambodo, Singgih; Prabawani, B. (2016) “Analisis Faktor-Faktor Yang Mempengaruhi Minat Nasabah Menggunakan Internet Banking ( Studi Kasus Nasabah Bank BCA Di Kota Palembang ),†Jurnal Ilmu Administrasi Bisnis.

PWC (2018) “Digital Banking in Indonesia 2018,†PwC Survey.

Riquelme, H. E. dan Rios, R. E. (2010) “The moderating effect of gender in the adoption of mobile banking", International Journal of Bank Marketing,†International Journal of Bank Marketing, 28(5), hal. 328–341.

Riza, A. F. (2019) “Customer acceptance of digital banking in Islamic bank: Study on millennial generation,†Proceeding of Conference on Islamic Management …, hal. 66–74. Tersedia pada: https://journal.uii.ac.id/CIMAE/article/view/13351.

Salsabil, S. dan Sudyasjayanti, C. (2020) “Niat Menggunakan Go Pay Pada Generasi Y Di Surabaya,†4(2), hal. 310–319.

Sari, F. K., Safitri, N. dan Anggraini, W. (2019) “Trust on Sharia M-Banking: Evidance on Milenials Generations,†Journal of Islamic Economic Scholar.

Sari, S. dan Tjini, A. (2013) “Summary for Policymakers,†in Intergovernmental Panel on Climate Change (ed.) Climate Change 2013 - The Physical Science Basis. Cambridge: Cambridge University Press, hal. 1–30. doi: 10.1017/CBO9781107415324.004.

Singh, S. dan Srivastava, R. K. (2018) “Predicting the intention to use mobile banking in India,†International Journal of Bank Marketing. doi: 10.1108/IJBM-12-2016-0186.

Sugiyono (2018) “Metode Penelitian Kuantitatif,Kualitatif dan R&D,†in ke-26.

Suhaimi, A. I. H. dan Hassan, M. S. B. A. (2019) “Determinants of Branchless Digital Banking Acceptance among Generation y in Malaysia,†in 2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018. doi: 10.1109/IC3e.2018.8632626.

Syafrida, I. dan Awaludin, T. (2020) “Keputusan Penggunaan Jasa Perbankan Syariah : Perspektif Nasabah Milenial,†8(1), hal. 49–66.

Tan, E. dan Leby Lau, J. (2016) “Behavioural intention to adopt mobile banking among the millennial generation,†Young Consumers. doi: 10.1108/YC-07-2015-00537.

Thompson, T. (2014) “Theory of Reasoned Action,†in Encyclopedia of Health Communication. 2455 Teller Road, Thousand Oaks California 91320 United States: SAGE Publications, Inc. doi: 10.4135/9781483346427.n552.

Thusi, P. dan Maduku, D. K. (2020a) “South African millennials’ acceptance and use of retail mobile banking apps: An integrated perspective,†Computers in Human Behavior. doi: 10.1016/j.chb.2020.106405.

Thusi, P. dan Maduku, D. K. (2020b) “South African millennials’ acceptance and use of retail mobile banking apps: An integrated perspective,†Computers in Human Behavior. Elsevier Ltd, 111(July 2019). doi: 10.1016/j.chb.2020.106405.

Wilson Van Voorhis, C. R. dan Morgan, B. L. (2007) “Understanding Power and Rules of Thumb for Determining Sample Sizes,†Tutorials in Quantitative Methods for Psychology, 3(2), hal. 43–50. doi: 10.20982/tqmp.03.2.p043.

Wirdiyanti, R. (2018) “Digital Banking Technology Adoption and Bank Efficiency: The Indonesian Case,†Ojk, (December), hal. 1–34.

Yuliyani, Budiman, A. dan Dewi, M. S. (2016) “Generasi Y dan Adopsi Terhadap Internet Banking pada Nasabah di Indonesia Menggunakan Kerangka Technology Acceptance Model (TAM),†Jurnal Wawasan Manajemen. doi: 10.18355/XL.2018.11.01XL.07.

Zein, L. (2016) Penggunaan Internet di Indonesia, Fortue PR - Indonesia public Relations and Strategic Communications Firm.

Downloads

Published

23-10-2020

How to Cite

Pratiwi, I. E., Affandy, F. F., & Rosalina, Y. (2020). Determinan Penggunaan Digital Banking Pada Generasi Milenial Muslim: Pendekatan Technology f Acceptance Model (Studi Kasus Di Kota Jayapura, Indonesia). Jurnal Ilmiah Ekonomi Islam, 6(3), 478–487. https://doi.org/10.29040/jiei.v6i3.1198

Citation Check

Similar Articles

1 2 3 4 5 6 7 8 9 10 > >> 

You may also start an advanced similarity search for this article.