ANALISIS KEPUASAN MASYARAKAT TERHADAP PELAYANAN SAYANG WARGA DI LINGKUNGAN KELURAHAN SIMOLAWANG KOTA SURABAYA

Abstract

This study aims to determine the Analysis of Community Satisfaction with the Implementation of Sayang Warga Services at the Rukun Warga hall in Simolawang Village, Surabaya City. This research is a descriptive study using a qualitative approach. Data collection techniques were carried out by observation techniques,questionnaires,and document review. The results of the study show that (1) the Sayang Warga service has been going well in terms of schedules and procedures according to the instructions of the Mayor of Surabaya. The obstacles are in terms of the completeness of the files, the applicant's understanding of the application, and the handling of complaints. (2) Population administration services in the Sayang Warga service have also been running well, the file requirements for population administration applications are also in accordance with the Mayor of Surabaya Regulation Number 10 of 2022 Concerning Procedures for Organizing Population Administration, the obstacles encountered in the service are applicant files that are incomplete. Keywords : Population Administration, Community Satisfaction.