Pengaruh Work-Life Balance, Fleksibilitas Kerja, Dan Beban Kerja Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi pada ISP Swasta di Bandar Lampung)

Abstrak

This study examines the influence of work-life balance, work flexibility, and  workload on turnover intention, with job satisfaction acting as a mediating  variable, among Generation Z employees working at private Internet Service  Providers in Bandar Lampung. The research aims to explore how these factors  contribute to employees' intentions to leave their organizations, providing insights  for ISP companies to improve retention strategies. Using a quantitative approach,  data were collected through surveys distributed to 100 employees, representing  various departments within 10 private ISPs. The analysis utilizes path analysis to  assess direct and indirect relationships among the variables. The findings indicate  that work-life balance does not significantly affect job satisfaction but has a  negative and significant impact on turnover intention. Conversely, work flexibility  positively influences job satisfaction and significantly reduces turnover intention.  Workload was found to negatively impact job satisfaction, but it did not have a  significant direct effect on turnover intention. Job satisfaction was not shown to  mediate the effects of work-life balance, work flexibility, and workload on turnover  intention. The study concludes that work flexibility plays a critical role in enhancing  job satisfaction and reducing turnover intention among Generation Z employees.  Recommendations for ISP companies include the implementation of flexible work  policies, improved workload management, and fostering a supportive work culture  to enhance employee satisfaction and retention. 

Keywords: Work-life Balance, Work Flexibility, Workload, Job Satisfaction,  Turnover Intention.