TRANSFORMATIONAL LEADERSHIP AND TOTAL QUALITY MANAGEMENT: HOW DOES IT AFFECTS EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS A MEDIATING VARIABLE?

Authors

  • Yudhistira Pradhipta Aryoko Universitas Muhammadiyah Purwokerto, Indonesia
  • Rezky Pramurindra
  • Irawan Randikaparsa

DOI:

https://doi.org/10.29040/ijebar.v7i3.10041

Abstract

This study aims to test whether Job Satisfaction is able to mediate the influence of Transformational Leadership and Total Quality Management (TQM) on Employee Performance. This study used a sample of 106 respondents. In this study, data analysis used the Partial Least Square (PLS) approach. PLS is a component-based Structural Equation Modeling (SEM). Based on the results of this study, several conclusions were found: Transformational Leadership (X1) has a positive and significant effect on Employee Performance (Y); Total Quality Management (X2) has a positive and significant effect on Employee Performance (Y); Transformational Leadership (X1) does not have significant effect on Job Satisfaction (Z); Total Quality Management (X2) has a positive and significant effect on Employee Performance (Y); Job Satisfaction (Z) has a positive and significant effect on Employee Performance (Y); Job Satisfaction (Z) could also mediate the relationship between Transformational Leadership (X1) and Total Quality Management (X2) on Employee Performance (Y).

Author Biography

Yudhistira Pradhipta Aryoko, Universitas Muhammadiyah Purwokerto

Prodi Manajemen S1, Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Purwokerto

References

Abukhader, K., & Onbaşıoğlu, D. (2021). The effects of total quality management practices on employee performance and the effect of training as a moderating variable. Uncertain Supply Chain Management, 9(3), 521-528.

Akdere, M. (2009). A Multi-Level Examination of Quality-Focused Human Resource Practices and Firm Performance: Evidence from the US Healthcare Industry. International Journal of Human Resource Management, 20 (9): 945–964.

Ali, K., & Agustian, D. W. (2018). Analisis Pengaruh Budaya Organisasi Dan Gaya Kepemimpinan Terhadap Kepuasan Kerja Untuk Meningkatkan Kinerja karyawan Di Rumah Sakit Muhammadiyah Metro. Derivatif: Jurnal Manajemen, 12(2).

Aryoko, Y. P., Kharismasyah, A. Y., & Maulana, I. (2022). Kepuasan Kerja, Locus of Control dan Self-Efficacy: Pengaruhnya terhadap Kinerja Karyawan. JSSH (Jurnal Sains Sosial dan Humaniora), 6(2), 101-112.

Bagis, F., Kusumo, U. I., & Hidayah, A. (2021). Job Satisfaction as A Mediation Variables On The Effect Of Organizational Culture And Organizational Commitment To Employee Performance. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(2).

Bass, B. M. (1997). Does the Transactional-Transformational leadership paradigm Transcend organizational and national boundaries? American psychological association, 130-139.

Cahyono, U. T., Maarif, M. S., & Suharjono, S. (2014). Pengaruh kepemimpinan transformasional terhadap kinerja karyawan di perusahaan daerah perkebunan jember. Jurnal Manajemen & Agribisnis, 11(2), 68-76.

De-Menezes, L. M. (2012). Job satisfaction and quality management: an empirical analysis. International Journal of Operations & Production Management, 32(3), 308-328.

Fitri, I. K., & Endratno, H. (2021). Pengaruh komitmen organisasi dan kepuasan kerja terhadap kinerja karyawan dengan organizational citizenship behavior sebagai variabel intervening: studi pada karyawan Hotel Bahari, Kabupaten Tegal. Derivatif: Jurnal Manajemen, 15(2), 276-293.

Ghozali, Imam. (2006). Aplikasi Analisis Multivariate dengan program SPSS, Badan. Penerbit Universitas Diponegoro, Semarang

Hakim, F., & Ayanti, M. (2021). Pengaruh Total Quality Management dan Pengawasan Terhadap Kinerja Karyawan pada PT. Victory Chingluh. Simposium Nasional Mulitidisiplin (SinaMu), 2.

Harahap, S. F., & Tirtayasa, S. (2020). Pengaruh Motivasi, Disiplin, Dan Kepuasan Kerja Terhadap Kinerja Karyawan Di PT. Angkasa Pura II (Persero) Kantor Cabang Kualanamu. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(1), 120-135.

Hartono, J., & Abdillah, W. (2009). Konsep dan aplikasi PLS (partial least square) untuk penelitian empiris. Yogyakarta: BPFE.

Jumiran, J., Novitasari, D., Nugroho, Y. A., Sutardi, D., Sasono, I., & Asbari, M. (2020). Pengaruh Dimensi Kepemimpinan Transformasional terhadap Kepuasan Kerja dan Komitmen Organisasional: Studi Kasus pada Dosen Perguruan Tinggi Swasta. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 600-621.

Kumentas, Cynthia N. (2013). Pengaruh TQM, “Sistem Pengukuran Kinerja dan Penghargaan Terhadap Kinerja Manajerial.†Jurnal EMBA, Vol. 1, No.3

Lamato, B. R., Jan, A. B. H., & Karuntu, M. M. (2017). Analisis Total Quality Management (TQM) Terhadap Kinerja Manajerial Pada PT. Asegar Murni Jaya Desa Tumaluntung KAB. Minahasa Utara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 5(2).

Lisabella, M., & Hasmawaty, H. (2021). Pengaruh Kepemimpinan Transformasional dan Kualitas Kehidupan Kerja (Quality of Work Life) terhadap Keterlibatan Pegawai (Employee Engagement) Serta Implikasinya pada Kepuasan Kerja Pegawai. Jurnal Nasional Manajemen Pemasaran & SDM, 2(4), 209-226.

Nasution, M. I. (2018). Peran Kepuasan Kerja dan Kepemimpinan Transformasional terhadap Kinerja Karyawan. The National Conference on Management and Business (NCMAB) 2018.

Natsir, Syahir (2005). “Pengaruh Gaya Kepemimpinan Transaksional Dan Transformasional Terhadap Perilaku Kerja dan Kinerja Karyawan Perbankan di Sulawesi Tengahâ€. Jurnal Majalah Ekonomi Tahun XIV No. 1 April 2005

Northouse. (2016). Kepemimpinan. Jakarta; Permata Putri Media

Novitasari, D., Asbari, M., Sutardi, D., Gazali, G., & Silitonga, N. (2020). Pengaruh Kesiapan untuk Berubah dan Efektivitas Kepemimpinan Transformasional terhadap Kinerja Karyawan di Masa Pandemi Covid-19. Value: Jurnal Manajemen Dan Akuntansi, 15(2), 22-37.

Ooi, K.B., Lin, B., Tan, B.I., and Chong, A.Y.L. (2011). Are TQM Practices Supporting Customer Satisfaction and Service Quality. Journal of Service Marketing, 25 (6): 410-419

Prasetyo, E. T., & Marlina, P. (2019). Pengaruh Disiplin Kerja dan Kepuasan Kerja Terhadap Kinerja Karyawan. Jurnal Inspirasi Bisnis Dan Manajemen, 3(1), 21-30.

Prayekti, P., & Pangestu, K. A. (2022). Pengaruh Kepemimpinan Transformasional, Lingkungan Kerja, dan Kompensasi Terhadap Kepuasan Kerja Karyawan PT BPR BKK Kebumen (PERSERODA). JENIUS (Jurnal Ilm. Manaj. Sumber Daya Manusia), 5(2).

Putra, R. B., Wijaya, R. A., Wulandari, G., Fitri, H., & Yulia, Y. (2021). The Effect of Locus of Control, Total Quality Management on Employee Performance with Job Satisfaction as Intervening Variable. UPI YPTK Journal of Business and Economics, 6(2), 52–57. https://doi.org/10.35134/jbe.v6i2.9

Rivai, A. (2020). Pengaruh Kepemimpinan Transformasional dan Budaya Organisasi Terhadap Kinerja Karyawan. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(2), 213-223.

Robbins, S. P., Judge, T. A. (2021). Organizational Behavior, Updated Global Edition. United Kingdom: Pearson Education.

Saffar, N., & Obeidat, A. (2020). The effect of total quality management practices on employee performance: The moderating role of knowledge sharing. Management Science Letters, 10(1), 77-90.

Samsir. (2014). Implementasi Total Quality Management terhadap Kepuasan Kerja Karyawan. Jurnal Sosial Ekonomi Pembangunan, 4 (11): 136-151

Saptono, A., Sutanto, A., & Hidayat, A. C. (2020). Pengaruh Prilaku Produktif Dan Total Quality Management Terhadap Kinerja Karyawan (Studi Pada Tv Mu). Jurnal Ecoment Global: Kajian Bisnis dan Manajemen, 5(1), 1-11.

Saputra, F., & M Rizky Mahaputra. (2022). EFFECT OF JOB SATISFACTION, EMPLOYEE LOYALTY AND EMPLOYEE COMMITMENT ON LEADERSHIP STYLE (HUMAN RESOURCE LITERATURE STUDY). Dinasti International Journal of Management Science, 3(4), 762-772. https://doi.org/10.31933/dijms.v3i4.1324

Sari, D. E. K., Surachman, S., & Ratnawati, K. (2018). Pengaruh Total Quality Management (TQM) Terhadap Kinerja Karyawan Dengan Mediasi Kepuasan Kerja. Jurnal Bisnis Dan Manajemen, 5(1).

Schroeder, R. G., K. Linderman, dan D. Zhang. (2005). Evolution of Quality: First Fifty Issues of Production and Operations Management. Production and Operations Management, 14 (4): 468-481

Setiawan, E. Y. (2015). Pengaruh Gaya Kepemimpinan Transformasional dan Transaksional terhadap Kinerja Karyawan PT. Iss Indonesia di Rumah Sakit National Surabaya. Jurnal Manajemen Magistra, 1(1).

Setyawan, P. C., & Bagis, F. (2021). Pengaruh Karakteristik Individu, Karakteristik Pekerjaan Dan Efikasi Diri Terhadap Kinerja Karyawan (Studi Pada Karyawan Bagian Gudang PT. Hyup Sung Indonesia, Purbalingga). Master: Jurnal Manajemen dan Bisnis Terapan, 1(2), 43-56.31

Shenaway, E.E., T. Baker, & D. J. Lemak. (2007). A meta-analysis of the effect of TQM on competitive advantage. International Journal of Quality & Reliability Management, 24(5),442-471

Sinambela, Lijan Poltak. (2021). Manajemen Sumber Daya Manusia: Membangun Tim Kerja yang Solid untuk Meningkatkan Kinerja. (2021). (n.p.): Bumi Aksara.

Sitio, V. S. S. (2020). Pengaruh Total Quality Management Terhadap Kinerja Karyawan Dengan Kepuasaan Kerja Sebagai Mediasi Pada Pt. Senator Internasional Indonesia. Jurnal Ilmiah M-Progress, 10(2).

Sugiyono. (2011). Metode Penelitian Pendidikan (Pendekatan Kuantitatif, Kualitatif, dan R&D). Alfabeta. Bandung

Taufik, Muhammad. (2019). Pengaruh Kepemimpinan Transformasional Kepala Sekolah Terhadap Kinerja Guru. Wahana Karya Ilmiah Pendidikan, 3(02).

Vidal, M. (2007). Manufacturing empowerment?‘Employee involvement’in the labour process after Fordism. Socio-economic review, 5(2), 197-232.

Wibowo (2017). Perilaku Dalam Organisasi. Depok: Rajawali Pers.

Downloads

Published

2023-09-19

How to Cite

Aryoko, Y. P., Pramurindra, R., & Randikaparsa, I. (2023). TRANSFORMATIONAL LEADERSHIP AND TOTAL QUALITY MANAGEMENT: HOW DOES IT AFFECTS EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS A MEDIATING VARIABLE?. International Journal of Economics, Business and Accounting Research (IJEBAR), 7(3). https://doi.org/10.29040/ijebar.v7i3.10041

Citation Check