KAI Access Ticket Purchasing Decisions are Reviewed Based on Trust, Ease of Use, Security, and Information Quality

Authors

  • Khofifah Agustin University Muhammadiyah of Purwokerto, Indonesia
  • Herni Justiana Astuti Universitas Muhammadiyah Purwokerto, Indonesia
  • Erna Handayani University Muhammadiyah of Purwokerto, Indonesia
  • Meydy Fauziridwan University Muhammadiyah of Purwokerto, Indonesia

DOI:

https://doi.org/10.29040/ijebar.v10i3.20294

Abstract

The decision to purchase tickets on the KAI Access application is motivated by the increasing use of digital transportation services, with the aim of analyzing the influence of trust, convenience, security, and quality of information on purchasing decisions using quantitative methods through the PLS-SEM approach, which shows that convenience and quality of information have a significant effect on user purchasing decisions. This study was conducted on KAI Access users in Purwokerto with a purposive sampling technique of 150 respondents. Data were collected through an online questionnaire and analyzed using SmartPLS 3. The results showed that ease of use had a positive and significant effect on purchasing decisions with a p-value of 0.039, while information quality had a positive and significant effect with a p-value of 0.000. Meanwhile, the variables of trust and security did not have a significant effect on purchasing decisions with p values of 0.876 and 0.818, respectively. Research findings show that users consider aspects of
ease of use of the application and quality of information more than trust and security factors when purchasing tickets through KAI Access.

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Published

2026-10-13

How to Cite

Agustin, K., Astuti, H. J., Handayani, E., & Meydy Fauziridwan. (2026). KAI Access Ticket Purchasing Decisions are Reviewed Based on Trust, Ease of Use, Security, and Information Quality. International Journal of Economics, Business and Accounting Research (IJEBAR), 10(3). https://doi.org/10.29040/ijebar.v10i3.20294

Issue

Vol. 10 No. 3 (2026): IJEBAR: Vol. 10, Issue 3, September 2026

Section

Articles

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