Dimensi Carter Kualitas Layanan Bank Syariah Indonesia: Studi Komparatif Sebelum dan Setelah Merger
Abstract
This study is a multiyear study that will be conducted within a period of 2 years and aims to compare the quality of services of Bank Syariah Indonesia before and after the merger. This research is a quantitative study study in comparison with kohrt survey. Data collection methods are done by collecting primary and secondary data. Primary data is obtained through the dissemination of questionnaires. Secondary data is obtained through literature studies by studying the results of studies and relevant document documents. Respondents in this study were customers of Bank Syariah Indonesia with predetermined characteristics. The study used a sign test or wilcoxon to analyze the data. This research is expected to have significant implications for both the theory and policy of state-owned Islamic Banks in improving the quality of their services in order to reach a wider market share. This research has targets and external in the form of national journals.
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DOI: http://dx.doi.org/10.29040/jiei.v7i3.3660
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Jurnal Ilmiah Ekonomi Islam, ISSN 2477-6157 l E-ISSN 2579-6534
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