Analysis of Factors Affecting on Saving Intention in Islamic Bank: The Case in Indonesia

Authors

  • Hariyanto Hariyanto Universitas Airlangga, Indonesia
  • Bariyyatin Nafi'ah Universitas Airlangga, Indonesia

DOI:

https://doi.org/10.29040/jiei.v8i1.4308

Keywords:

Religiosity, Service Quality, Saving Intention

Abstract

This study aims to investigate the effects of religiosity and service quality on saving intention in Islamic banks towards Muslim communities in East Java Indonesia. In addition, this study also wants to find out whether there is an influence of gender, educational background, Islamic education, and geography on the intention to save in Islamic banks. This study uses a positive approach and structural equation modeling-partial least square (SEM-PLS) analysis technique. The sampling method used in this study is convenience sampling, with a total of 100 respondents. The results reveal that religiosity does not affect the saving intention of Muslim communities, while the service quality has a significant impact on the saving intention of the Muslim communities in East Java Indonesia. This result indicates that the better the service quality of Islamic banks, the more people's saving intentions will increase. Educational background and Islamic education affect the intention to save in Islamic banks, while gender and geography have no effect. The practical implication is the Islamic banks may focus on improving service quality, the financial capability of the bank, customer attraction through employee behavior, focusing on the reputation of the bank, and offering variant services.

References

Abdullah, M., & Sapiei, N. S. (2018). Do religiosity, gender, and educational background influence zakat compliance? The case of Malaysia. International Journal of Social Economics, 45(8), 1250–1264. https://doi.org/10.1108/IJSE-03-2017-0091

Abou-Youssef, M.M.H., Kortam, W., Abou-Aish, E. and El-Bassiouny, N. (2015), “Effects of religiosity on consumer attitudes toward Islamic banks in Egyptâ€, International Journal of Bank Marketing, Vol. 33 No. 6, pp. 786-807, DOI: 10.1108/IJBM-02-2015-0024

Alam, N., & Al-Amri, H. A. (2020). Service quality perception and customer satisfaction in Islamic banks of Oman. Journal of Asian Finance, Economics, and Business, 7(9), 499–504. https://doi.org/10.13106/jafeb.2020.vol7.no9.499

Al-Hyari, K., Alnsour, M., Al-Weshah, G., & Haffar, M. (2012). Religious beliefs and consumer behavior: From loyalty to boycotts. Journal of Islamic Marketing, 3(2), 155–174. https://doi.org/10.1108/17590831211232564

Amin, M., Isa, Z., & Fontaine, R. (2013). Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-Muslim customers in Malaysia. International Journal of Bank Marketing, 31(2), 79–97. https://doi.org/10.1108/02652321311298627

Aurier, P., & N’Goala, G. (2010). The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development. Journal of the Academy of Marketing Science, 38(3), 303–325. https://doi.org/10.1007/s11747-009-0163-z

Bananuka, J., Kasera, M., Najjemba, G. M., Musimenta, D., Ssekiziyivu, B., & Kimuli, S. N. L. (2020). Attitude: mediator of subjective norm, religiosity, and intention to adopt Islamic banks. Journal of Islamic Marketing, 11(1), 81–96. https://doi.org/10.1108/JIMA-02-2018-0025

Bloemer, J., de Ruyter, ko, & Peeters, P. (1998). Investigating drivers of bank loyalty: The complex relationship between image, service quality, and satisfaction. International Journal of Bank Marketing, 16(7), 276–286. https://doi.org/10.1108/02652329810245984

Butt, I., Ahmad, N., Naveed, A., & Ahmed, Z. (2018). Determinants of low adoption of Islamic banking in Pakistan. Journal of Islamic Marketing, 9(3), 655–672. https://doi.org/10.1108/JIMA-01-2017-0002

Charag, A. H., Fazili, A. I., & Bashir, I. (2019). Determinants of consumer’s readiness to adopt Islamic banks in Kashmir. Journal of Islamic Marketing, 11(5), 1125–1154. https://doi.org/10.1108/JIMA-10-2018-0182

Ghozali, I. (2008), Structural Equation Modeling: Metode Alternatif Dengan Partial Least Square (PLS), 2nd ed., Badan Penerbit Universitas Diponegoro, Semarang.

Kardoyo, Nurkhin, A., Muhsin, Mukhibad, H., & Aprilia, F. D. (2020). The effect of knowledge, promotion, and religiosity on intention to use Islamic banks sendees. International Journal of Financial Research, 11(2), 128–135. https://doi.org/10.5430/ijfr.v11n2p128

Kitapci, O., Dortyol, I. T., Yaman, Z., & Gulmez, M. (2013). The paths from service quality dimensions to customer loyalty: An application on supermarket customers. Management Research Review, 36(3), 239–255. https://doi.org/10.1108/01409171311306391

Kotler, Philip. 2002. Manajemen pemasaran. Jakarta: Prenhallindo

Lajuni, N., Wong, W., Ming, P., Yacob, Y., Ting, H., & Jausin, A. (2017). International Journal of Economics and Financial Issues Intention to Use Islamic banks Products and Its Determinants. International Journal of Economics and Financial Issues, 7(1), 329–333.

Lebdaoui, H., & Chetioui, Y. (2020). CRM, service quality and organizational performance in the banking industry: a comparative study of conventional and Islamic banks. International Journal of Bank Marketing, 38(5), 1081–1106. https://doi.org/10.1108/IJBM-09-2019-0344

Mbawuni, J., & Nimako, S. G. (2017). Determinants of Islamic banks adoption in Ghana. International Journal of Islamic and Middle Eastern Finance and Management, 10(2), 264–288. https://doi.org/10.1108/IMEFM-04-2016-0056

Mukhibad, H., Kiswanto, & Jayanto, P. Y. (2017). An analysis of the financial and social performance of Islamic Banks in Indonesia. International Journal of Monetary Economics and Finance, 10(3–4), 295–308. https://doi.org/10.1504/IJMEF.2017.087479

Muslim, A., Zaidi, I. and Rodrigue, F. (2013), “Islamic banks: contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-muslim customers in Malaysiaâ€, International Journal of Bank Marketing, Vol. 31 No. 2, pp. 79-97, DOI: 10.1108/ 02652321311298627

Nizar, S. and Marzouki, R. (2015), “Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosityâ€, International Journal of Bank Marketing, Vol. 33 No. 2, pp. 143-161, DOI: 10.1108/IJBM-10-2013-0115

Nugraheni, P., & Widyani, F. N. (2020). A study of intention to save in Islamic banks: the perspective of Muslim students. Journal of Islamic Marketing. https://doi.org/10.1108/JIMA-11-2019-0233

Palvia, A., VÓ“hÓ“maa, E. and VÓ“hÓ“maa, S. (2015), “Are female CEOs and Chairwomen more conservative and risk averse? Evidence from the banking industry during the financial crisisâ€, Journal of Business Ethics, Vol. 131 No. 3, pp. 577-594.

Peter Ayeni, Peter Ball, T. B. (2010). Understanding trust & commitment of individual saving customers in Islamic banks: The role of ego involvement, Journal of Islamic Marketing, 34(1), 1–5. https://doi.org/10.1108/JIMA-06-2013-0045

Ratnasari, R. T., Ula, U. F., & Sukmana, R. (2020). Can store image moderate the influence of religiosity level on shopping orientation and customers’ behavior in Indonesia? Journal of Islamic Accounting and Business Research, 12(1), 78–96. https://doi.org/10.1108/JIABR-01-2017-0006

Saleh, M.A., Quazi, A., Keating, B. and Gaur, S. (2017), “Quality and image of banking services: a comparative study of conventional and Islamic banksâ€, International Journal of Bank Marketing, Vol. 35 No. 6, pp. 878-902, DOI: 10.1108/IJBM-08-2016-0111.

Sen, S., Antara, N., & Sen, S. (2020). The determinants of opening an account with Islamic banks. Journal of Islamic Marketing. https://doi.org/10.1108/JIMA-04-2020-0110

Solimun, M.S., 2002. Structural Equation Modelling (SEM) Lisrel dan Amos. Malang: Fakultas MIPA Universitas Brawijaya.

Suhartanto, D. (2019). Predicting behavioural intention toward Islamic bank: a multi-group analysis approach. Journal of Islamic Marketing, 10(4), 1091–1103. https://doi.org/10.1108/JIMA-02-2018-0041

Sukmana, R., & Febriyati, N. A. (2016). Islamic banks vs conventional banks in Indonesia: An analysis on financial performances. Jurnal Pengurusan, 47, 81–90. https://doi.org/10.17576/pengurusan-2016-47-07

Sukmana, R., & Kassim, S. H. (2010). Roles of the Islamic banks in the monetary transmission process in Malaysia. International Journal of Islamic and Middle Eastern Finance and Management, 3(1), 7–19. https://doi.org/10.1108/17538391011033834

Wahyoedi, S., Sudiro, A., Sunaryo, S., & Sudjatno, S. (2021). The effect of religiosity and service quality on customer loyalty of Islamic banks mediated by customer trust and satisfaction. Management Science Letters, 11, 187–194. https://doi.org/10.5267/j.msl.2020.8.016

Wijaya, I. F., Hakim, A. R., Saputro, N., & Mulyadi, M. (2019). Religiosity level and saving decisions in Baitul Maal wat Tamwil: the case of Indonesia. Journal of Islamic Marketing, 11(6), 1465–1483. https://doi.org/10.1108/JIMA-09-2018-0160

Yarimoglu, E. K. (2014). A Review on Dimensions of Service Quality Models. Journal of Marketing Management, 2(2), 79–93

Downloads

Published

25-02-2022

How to Cite

Hariyanto, H., & Nafi’ah, B. (2022). Analysis of Factors Affecting on Saving Intention in Islamic Bank: The Case in Indonesia. Jurnal Ilmiah Ekonomi Islam, 8(1), 28–38. https://doi.org/10.29040/jiei.v8i1.4308

Issue

Vol. 8 No. 1 (2022): JIEI : Vol. 8, No. 1, 2022

Section

Articles

Citation Check

License

The copyright of the article fully belongs to the Jurnal Ilmiah Ekonomi Islam and publishing rights belong entirely to LPPM STIE AAS Surakarta

 Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Similar Articles

<< < 2 3 4 5 6 7 8 9 10 11 > >> 

You may also start an advanced similarity search for this article.