KEPUASAN PELANGGAN DITINJAU DARI KUALITAS PELAYANAN, KEBERAGAMAN PRODUK, DAN STORE ATMOSPHERE PADA ANAK PANAH KOPI PLUS DI SOLO BARU

Authors

  • Elen Sasa Belia Ornelia Program Studi Manajemen Fakultas Ekonomi Universitas Islam Batik Surakarta, Indonesia
  • Siti Maryam Program Studi Manajemen Fakultas Ekonomi Universitas Islam Batik Surakarta, Indonesia
  • Fithri Setya Marwati Program Studi Manajemen Fakultas Ekonomi Universitas Islam Batik Surakarta, Indonesia

DOI:

https://doi.org/10.29040/jie.v7i2.10054

Abstract

This study aimed to ascertain and analyse the impact of service quality, product variety, and store atmosphere on customer satisfaction at Anak Panah Kopi Plus Solo Baru. This investigation was carried out at Anak Panah Kopi Plus Solo Baru. This study employs a quantitative approach. This investigation required three months to conclude. Infinite customers of Anak Panah Kopi in Solo Baru constituted the population of this investigation. This survey's sample consisted of 100 respondents. This research employs a non-probabilistic sampling strategy with methods of purposive sampling. The results indicated that service quality, product variety, and store atmosphere have a positive and significant effect on the consumers of Anak Panah Kopi Plus in Solo Baru. According to the results of the test for the coefficient of determination, service quality, product diversity, and store atmosphere influence customer satisfaction at Anak Panah Kopi Plus in Solo Baru by a model variable of 49.4%, while the remaining model variable of 50.6% is influenced by other factors not considered in this study. Keywords : Service Quality, Product Diversity, Store Atmosphere, Customer Satisfaction

References

Avianty, V., & Waloejo HD (2019). Pengaruh Kualitas Pelayanan, Harga, Dan Aneka Produk Terhadap Kepuasan Pelanggan Café Stove Syndicate Semarang.Jurnal Ilmu Administrasi Bisnis, 8(2), 67-72.

Kurniawan, M. R., & Yulianto, A. E. (2021). Pengaruh Kualitas Layanan, Harga Dan Store Atmosphere Terhadap Kepuasan Pelanggan. Jurnal Ilmu Dan ….

Pojoh, L. S. A., Kindangen, P., & Arie, F. V. (2019). The Influencer Of Product Diversity And Store Atmosphere On Customer Satisfaction At Miniso Manado. Jurnal EMBA, 7(4), 4543–4551.

Rooroh, C., Moniharapon, S., & Loindong, S. (2020). Pengaruh Suasana Cafe, Kualitas Pelayanan Dan Harga Terhadap Kepuasan Pelanggan (Studi Pada Cafe Casa De Wanea Manado). Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 8(4), 130–139.

Wardhana, F. A., & Sitohang, F. M. (2021). Pengaruh Produk, Harga, Area, dan Store Atmosphere terhadap Kepuasan Pelanggan Pada warkop Benpadang Sidoarjo. Jurnal Ilmu Dan Riset Manajemen, 10(1), 51–59.

Wardhani, F. K., & Dwijayanti, R. (2021). Pengaruh Store Atmosphere dan Aneka Produk Terhadap Kepuasan Pelanggan: Studi Pada Pelanggan Coffee Shop Rustic Market Surabaya. Jurnal Sains Sosio Humaniora, 5(1), 510–521. https://doi.org/10.22437/jssh.v5i1.14169

Downloads

Published

2023-07-19

How to Cite

Belia Ornelia, E. S., Maryam, S., & Marwati, F. S. (2023). KEPUASAN PELANGGAN DITINJAU DARI KUALITAS PELAYANAN, KEBERAGAMAN PRODUK, DAN STORE ATMOSPHERE PADA ANAK PANAH KOPI PLUS DI SOLO BARU. JURNAL ILMIAH EDUNOMIKA, 7(2). https://doi.org/10.29040/jie.v7i2.10054

Issue

Vol. 7 No. 2 (2023): EDUNOMIKA

Section

Articles

Citation Check

Most read articles by the same author(s)

1 2 3 > >>