The Influence Of Service Facilities, Innovation, And Product Knowledge On Passenger Satisfaction In Using Self Check-In Kiosks At Adi Soemarmo Boyolali International Airport

Authors

  • Ema Susanti Faculty of Economics, Surakarta Batik Islamic University, Indonesia
  • Ida Aryati DPW Faculty of Economics, Surakarta Batik Islamic University, Indonesia
  • Bambang Mursito Faculty of Economics, Surakarta Batik Islamic University, Indonesia

DOI:

https://doi.org/10.29040/jie.v7i2.9560

Abstract

The study's goal was to learn more about service facilities, innovation, and product knowledge on passenger satisfaction in using self check-in kiosks at the international airport of Adi Soemarmo. Quantitative techniques are used in the research design. Multiple linear regressions were used to examine research data. The sample consisted of 100 Lion Air Group passenger respondents who checked-in using a self check-in kiosk. The results showed that service facilities, product innovation and product knowledge in the use of self check-in at Adi Soemarmo International Airport significantly influence passenger satisfaction. . Keywords : Service Facility, Product Innovation, Product Knowledge, Self Check-in Kiosk

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Published

2023-08-24

How to Cite

Susanti, E., Aryati DPW, I., & Mursito, B. (2023). The Influence Of Service Facilities, Innovation, And Product Knowledge On Passenger Satisfaction In Using Self Check-In Kiosks At Adi Soemarmo Boyolali International Airport. JURNAL ILMIAH EDUNOMIKA, 7(2). https://doi.org/10.29040/jie.v7i2.9560

Issue

Vol. 7 No. 2 (2023): EDUNOMIKA

Section

Articles

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